Frequently Asked Questions
What is a Virtual Assistant?
They are experienced at working virtually, which means you avoid the additional cost of having to employ a new member of staff or having to utilise office space. For more on this click here
What are the advantages of our Virtual Assistants over employees?
Your own employees come with the inconvenience of PAYE, Tax, National Insurance and pension contributions: a lot of extra work for you! With us, all you have to worry about is your invoice. It’s simpler and far more efficient:
- You only pay for the time we work.
- We work outside of normal hours if required.
- There’s no need to train new staff.
- We have access to a wide range of professionals to expand our offerings as required.
Is there a minimum number of hours I have to use?
The choice is always yours. Whether you want 1 hour or 100, it’s always up to you.
Why should I outsource to a Virtual Assistant?
There are endless reasons for outsourcing your work to a Virtual Assistant! Try to answer the following questions:
- Do you have too much to do and not enough time to do it?
- Do you have an ever-growing list of time-consuming tasks?
- Could the time you spend dealing with these time-suckers be better spent in other areas of your business?
- If you could delegate these tasks elsewhere, would you?
- Would you prefer to pay for assistance as and when you need it, rather than the expense of employing your own staff?
- Do you want more time working on your business, more time to plan or just more time with your family?
If you have answered “yes” to any of the above questions, then you would definitely benefit from outsourcing to a Virtual Assistant!
How do I pay?
We accept payment via bank transfer.
Who is my Virtual Assistant?
Following our discovery call you will be sent profiles for the VAs we consider your perfect match. We will then set up a call or calls with yourself, Amanda and the VA or VA’s of your choice. It is then up to you who you go with.
What can my VA do?
Where do we start? If you tell us what you need doing, we’ll match you with someone who can do those jobs with their eyes shut. If you decide you want to outsource a more diverse range of work, we’ll make sure that you’ve got the right person for those jobs.
Will I ever meet my VA face to face?
It’s not unheard of, although traditionally your VA is based at home so may be at the other end of the country to you, so it’s possible you may never meet in person.
What happens if I want more hours than I’ve booked?
No problem! We’re flexible to your needs, so if you want more hours with your VA, we’ll facilitate the increase on both sides.
Can I call my VA any time I want to?
You can try, but they may not be your VA for long if you call them at 3am…! Our VAs often work across a broad portfolio of clients, so when you have agreed working times, it’s generally preferable if you’re able to stick to them to avoid disruption. That said, we realise that it’s sometimes unavoidable and your VA will always do their best to accommodate your needs.
How do I become a VA?
Click here to fill out our initial application. Sadly, we can’t take on every applicant and have a fairly rigorous vetting process, but if you think you’d be a great addition to our team, we’d love to hear from you!
“UK Safety Services have been utilising the services of VA Agency since 2007 and can confirm that they are reliable, flexible and excellent value for the work undertaken on behalf of our organisation.
They have supported our business with a professionalism that is a credit to their approach towards assisting businesses to develop and grow. Their administration skills have enabled us to operate our office and business remotely in our absence which has greatly increased our capacity to undertake work on behalf of our clients.
We are more than happy to recommend VA Agency as a competent and reliable service provider.”
Send us a message
Cave Grove, Emersons Green, Bristol, South Gloucestershire, BS16 7BR.
Mobile: 07585 110163 Email: info@vaa.support
Registered with the ICO
Professional Indemnity Insurance